We are seeking a high-performing, customer-focused Service Professional to drive customer satisfaction and service growth for the SPECT/CT and D-SPECT product lines. This role is responsible for executing service strategies, building strong customer relationships, and achieving or exceeding assigned service KPI targets. The ideal candidate will have a strong background in biomedical engineering, field repairs, and customer support.
Our Client develops, manufactures, sells, and services state-of-the-art nuclear medicine imaging systems. We are transforming the Single Photon Emission Computed Tomography (SPECT) imaging systems market from analog to digital detection technology, enabling hospitals and clinicians to provide superior healthcare services at significantly lower costs.
Role Overview
The Regional Medical Physicist will serve as a medical physicist supporting nuclear solutions across the assigned geographical region. This role combines hands-on clinical collaboration, medical physics expertise (including phantom experiments), and direct interaction with research partners and key clinical sites. This role requires up to 30–40% regional travel and involves maintaining effective collaboration with SD internal R&D, service, and sales teams. Effective communications with regional team members, customers, and extended team members.
Position Responsibilities
Provide on-site and remote advanced medical physics support, including protocol optimization, reconstruction parameter guidance, and clinical-technical troubleshooting.
Lead or support acceptance testing of newly installed systems, compliance with regulatory/clinical standards.
Collaborate with regional clinical partners to support ongoing and new clinical research, including data collection, study execution, and technical documentation.
Serve as the regional expert for advanced image quality topics such as noise reduction, reconstruction methods, quantification processes, and protocol standardization.
Engagement in research and development initiatives, including beta testing, phantom and advanced verification processes, and the provision of structured feedback from clinical settings.
Deliver training, workshops, and technical presentations to clinicians, technologists, and doctors.
Development dedicated R&D tools and\or workflow based on user needs
Maintain strong working relationships with KOLs, research hospitals, and academic partners in the territory.
Document findings, observations, and research outcomes clearly and systematically.
Speak at regional or national events on behalf of Spectrum Dynamics.
Present at customer sales events as needed.
Collaborate with sales and marketing team members.
Anything else assigned to you by your managers as we grow our company.
Experiences, Knowledge, Skills and Abilities
M.Sc. or Ph.D. in Medical Physics, Applied Physics, Biomedical Engineering, or a related field.
Strong understanding of SPECT/CT systems, image reconstruction principles, and quantitative imaging.
Demonstrated experience with clinical or translational research.
Excellent communication skills and the ability to work independently in clinical environments.
Working from home as a baseline.
Ability and willingness to travel 30–40% across the region as needed.
Collaborating with the R&D team, including feature developments, is an advantage.
Expertise in clinical research and data analysis methodologies- an advantage.
Programming or data analysis skills (Python/MATLAB) are a plus.
