The Field Service Engineer IV is responsible for maintaining the customer’s high‐end medical imaging equipment, including systems applications, quality control, calibration, operating system support, applications support, software support, technical support, and troubleshooting. This position will focus on Cath lab equipment.
MUST HAVE FORMAL TRAINING and SOLID EXPERIENCE WORKING ON CARDIOVASCULAR/ CATH LAB MACHINES. GE,SIEMENS, PHILIPS are the OEM's
FIELD SUPPORT (75%)
Troubleshoot high‐end medical imaging equipment.
Establish and adhere to preventative maintenance schedules.
Maintain customer service logs and internal service records in a timely fashion.
Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.
Comply with Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Perform service, calibrations, and quality assurance check for an entire imaging system as per the ISO13485 standards.
TECHNICAL SUPPORT (10%)
Deliver technical support on high‐end medical imaging equipment online and or via telephone.
Communicate daily with customers to ensure resolution and proper follow‐up leading to acceptable customer satisfaction levels.
Maintain system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to OEM (Original Equipment Manufacturer).
APPLICATIONS SUPPORT (5%)
Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends.
SOFTWARE SUPPORT (10%)
Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.
Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.
Prepares users by designing and conducting training programs, providing software support and reference.
Supply online and telephone support for Windows, Linux
What You Will Need for This Role
Minimum 10+ years of high‐end medical imaging equipment maintenance and repair experience, specifically cath lab equipment.
High School Diploma or GED
Must hold a current, valid, and unrestricted driver’s license.
Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
Willing to travel periodically to support business needs.
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