So sorry, this position is no longer available.
Please go ahead and submit your application. We may have other positions that would be the perfect fit for you.
Alternatively, you may want to apply to one of the following related jobs:
The Regional Service Manager works directly under the supervision of the Vice President Service – Medical Imaging and is responsible for the staff and customers in his or her region.
The main role of the Regional Service Manager is to manage his technical team by demonstrating a sense of leadership. In addition, he/she must provide technical support to his/her staff, customers and sales personnel in the region.
Customer satisfaction is a top priority, and the Regional Service Manager is responsible for ensuring it, in line with the guidelines set by the organization.
He/she must promote and encourage a team spirit among service and sales personnel. He/she must bring and maintain a service ideology oriented towards customer satisfaction, while respecting the company's interests.
He is responsible for controlling his department's revenues and expenses.
At all times, he must put the company's interests first.
> Key responsibilities
Responsibilities towards CompRay:
Managing calls service
Closing service calls
Concordance of service relationships with labor codes
Follow-up calls with the technician/application specialist and the customer
Inform the Direction de Service National (VP Service National)
Participate in weekly meetings with the National Service Department
Report monthly on PMs overdue or not done, service calls pending or on hold, and service contracts to be offered this month or awaiting signature.
Participating in continuous service improvement
Service contract management
Participating in drawing up contracts with the National Contract Manager
Renewal of service contracts on scheduled dates
Ensure that the Account Manager is informed of costs and takes part in handing over the contract to the customer.
Follow-up of contract signature with the customer
Notify the National Service Contract Manager of any customer cancellations or objections.
Monitor the costs and expenses of the service department and report any significant anomalies to the VP National Service
Apply the company's procedures and policies in its region
Responsibilities towards sales department staff:
Schedule a weekly meeting with the Regional Sales Manager to inform him of the various service problems that have arisen and discuss the prioritization of the various service schedule conflicts with sales.
Ensure healthy communication and collaboration between service and sales employees
Work closely with the sales department to maximize future sales
Work as a team with the sales department to eliminate internal irritants that can cause conflict and harm the company.
Job requirements
> Qualifications and experience
College diploma in electronics, computer science or electromechanics, or in another relevant field of study.
At least 2 years of experience in the maintenance of diagnostic imaging equipment, preferably in a hospital / medical setting.
Good knowledge of Windows and Office operating systems
In addition, the incumbent will have specific skills in terms of modality, including Radiographic, Radiographic / Fluoroscopic, Mammography, Magnetic Resonance Imaging and Nuclear Medicine, knowledge of PACS terms, SIR, DICOM an asset.
Experience in diagnostic imaging, such as radiography, breast imaging and ultrasound, an asset.
Experience in maintaining documentation of all activities performed and in supporting performance improvement initiatives for the multi-vendor services program;
Excellent command of English both orally and in writing.
The Regional Service Manager must possess or acquire the following qualities in a relatively short period of time:
Team leader
Collator
Motivator
Availability
Loyalty to your employer
Professional presentation
A positive approach
High stress tolerance
Able to identify team strengths and weaknesses
Able to combine individual strengths and weaknesses to build an effective team
Listening to staff and customers
Taking a stand for the Christie Group in front of the customer
Support your team at all times
Be able to take a stand quickly in a crisis situation and quickly correct the situation if necessary
