Base pay offered may vary depending on job-related knowledge, skills, and experience.
Description
Job Description Summary:
Responsible for providing high-quality technical support and service to our medical imaging customers. This includes the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment (Main Modality - GE CT/MR), ensuring it meets the highest operational standards. You will work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications.
Essential Functions and Job Duties:
Service medical imaging equipment focused within the United States.
Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications
Ensure the system operates effectively to meet customer needs and expectations.
Move the company forward in engineering competency.
Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams.
Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
Continual expansion of knowledge base in the repair and installation of equipment.
Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement
Remain available to address technical issues and respond to inquiries promptly.
Document newly developed processes and provide training to end users.
Perform additional duties as assigned to support team and organizational goals.
Education or Relevant Experience:
Education: Bachelor’s degree in engineering or equivalent
Experience: 3-7 years’ experience in medical imaging engineering or equivalent
Ideal candidate will have GE CT/MR Field Service experience
Role Competencies:
Strong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain focus.
Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
Ability to work on concurrent projects and ensure timelines are met.
Capable of building positive working relationships with team members, customers and vendors.
Ability to be flexible and resolve situations with confidence and mature leadership.
Solution-oriented professional who treats others with dignity and respect.
Hold self to a high standard while ensuring projects are completed on time.
Experience in delivering and demanding a high level of customer service.
Thorough knowledge of safety regulations.
Exceptional communication skills, including active listening, clear verbal expression, and effective writing.
Proficient in Excel, Word, Outlook, keyboarding, and internet research.
Strong attention to detail with consistent follow-through on tasks and responsibilities.
Computer diagnostic software and hardware
Database entry and management
Collaborative team player who promotes open communication and shared success.
Self-starter who can fill “down time” in productive ways
Valid driver’s license and proof of safe driving history
Submit to and successfully complete MVR and criminal background check and drug screen.
Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles
Drivers must comply with on-the-job driver’s safety training if asked to operate rental trucks or fleet vehicles
Must be 21 or older to drive company vehicle
Supervisory Responsibilities:
NA
Minimum Physical Expectations:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.
Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting.
Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
Physical activity that requires keyboarding, sitting, phone work and filing.
Travel Requirements:
This position will involve up to 50 percent travel; flexibility to travel when needed is required.
Benefits and Perks
We bring our mission—People Matter—to life through the care and benefits we offer our team.
Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses
Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.
Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
Tuition Assistance: After three-months of service, will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.
Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.
Environment: Whether you work on-site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location. At Block Imaging, we strive to make every team member feel supported, valued, and connected to something bigger than themselves.
Discover Your Next Career Opportunity in Beautiful Birmingham, Alabama! This vibrant city nestled in the heart of the South offers a perfect blend of Southern charm and modern amenities. Known for its rich history, delicious southern cuisine, and thriving arts scene, Birmingham is a hidden gem for job seekers looking to grow their careers. Explore job opportunities near iconic landmarks like the Vulcan Park and Museum, catch a show at the Alabama Theatre, or cheer on the Birmingham Barons at Regions Field. With its lush parks, trendy galleries, and bustling cultural events, Birmingham provides an exciting backdrop for your professional journey. Start your job search today and experience the magic of Birmingham!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.
