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Customer Service Engineer

Fargo, ND 58104

Posted: 02/14/25 Employment Type: Permanent Job Category: HTM - Imaging Equipment Service Engineers Job Number: 2051

Job Description


Highlights:
Compensation includes a competitive base salary plus OT, Company Vehicle, regular OEM training and full bebefits package.

Experience
  • Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on X-ray and/or CT machines strongly preferred. 
  • Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
  • Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;


Duties & Responsibilities
  • Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
  • Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
  • Embrace new technology while levering core strengths in customer service and service support
  • Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
  • Continually build competence in providing technical assistance and support to our customers
  • Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
  • Responsible for installation of diagnostic imaging equipment for designated products in geographic region
  • Attend service training courses overseas and in the US as needed. 

Requirements
This position is for a remote field service engineer.  The selected candidate must live in or near the posting location for this position.

Benefits

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (11) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).

 
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About Fargo, ND

Discover your next career opportunity in the vibrant area surrounding Fargo, North Dakota! From the bustling downtown scene to the serene Red River, this region offers a perfect blend of city life and outdoor adventures. Embrace the charm of Fargo with its unique culture, thriving arts scene at the Plains Art Museum, entertainment options at the Fargo Theatre, and the excitement of Bison football games at the Fargodome. Indulge in the local fare of hotdish and lefse while enjoying the beauty of the Red River Greenway or exploring the bonanza of outdoor activities at Lindenwood Park. Join us in Fargo, where professional growth meets an irresistible charm that will make you feel right at home. Explore our job listings today and take the next step in your career journey!